creckx Privacy Policy — Your Data, Your Rights

This Privacy Policy applies to the creckx platform, accessible at creckx.net. creckx is an online gaming and betting platform serving players in Bangladesh. When this policy refers to "creckx", "we ", "us", or "our", it means the creckx platform and the team operating it.

As the operator of creckx, we act as the data controller for all personal information collected through the platform. That means we decide what data is collected, why it's collected, and how long it's kept. If you have any questions about how your data is handled, the creckx support team is your first point of contact.

creckx collects personal data in two ways — information you provide directly when registering or using the platform, and data collected automatically as you interact with the site or app.

Information you provide:

• Full name and date of birth
• Mobile phone number and email address
• Payment method details (bKash, Nagad, Rocket, or bank account number)
• Identity documents submitted for verification (national ID, passport)
• Communications sent to creckx support

Data collected automatically:

• IP address and approximate location
• Device type, operating system, and browser version
• Pages visited, time spent, and actions taken on the platform
• Session timestamps and login history
• Game activity and betting history

creckx uses the data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy without first obtaining your consent.

creckx will never use your data to build advertising profiles for third-party platforms or share it with external marketing companies.

creckx processes your personal data on the following legal grounds:

• Contract performance — processing your registration, deposits, withdrawals, and account management is necessary to deliver the creckx service you signed up for.
• Legal obligation — identity verification and transaction records are required to comply with applicable anti-money laundering and financial regulations.
• Legitimate interests — fraud detection, security monitoring, and platform improvement are carried out in the legitimate interests of creckx and its players.
• Consent — promotional communications are only sent where you have explicitly opted in. You can withdraw this consent at any time through your account settings.

creckx does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, and banking partners receive only the transaction data needed to process your deposit or withdrawal.
• Game providers — licensed game studios may receive anonymised session data to support game performance. They do not receive your name, contact details, or payment information.
• Identity verification services — if you submit documents for KYC verification, they are processed by a secure verification partner and not retained beyond the verification period.
• Legal authorities — creckx will disclose data to law enforcement or regulatory bodies when required to do so by applicable law. We will notify you of such requests where legally permitted.

creckx takes payment data security seriously. When you make a deposit or request a withdrawal, your payment credentials are transmitted directly to your payment provider over an encrypted connection. creckx does not store full bKash PINs, bank account passwords, or card numbers on its servers.

What creckx does retain is a tokenised reference to your payment method — essentially a masked identifier that allows us to match your account to your registered payment method without storing the sensitive credentials themselves. This is standard practice across secure payment platforms.

• All payment data is transmitted over TLS-encrypted connections.
• Full payment credentials are never stored by creckx.
• Payment method references are stored only for as long as your account is active.
• Withdrawal requests are matched against your registered payment method to prevent misdirected payments.

creckx uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is being used. Cookies are small text files stored on your device — they do not contain your personal data in readable form.

The types of cookies creckx uses:

• Essential cookies — required for the platform to function. These handle session management and security tokens. They cannot be disabled without breaking core functionality.
• Preference cookies — remember your language and display settings so you don't have to reconfigure them each visit.
• Analytics cookies — collect anonymised data about how players navigate the platform. This helps creckx identify and fix usability issues.

creckx does not use third-party advertising cookies or tracking pixels that report your activity to external ad networks.

creckx retains your personal data for as long as your account is active and for a defined period after closure. Retention periods vary depending on the type of data:

• Account and identity data — retained for the duration of your account plus five years after closure, in line with standard financial record-keeping requirements.
• Transaction records — retained for five years from the date of each transaction.
• Support communications — retained for two years from the date of the last interaction.
• Game and session logs — retained for two years, then anonymised or deleted.
• Marketing preferences — retained until you withdraw consent or close your account.

When data is no longer required, creckx deletes it securely or anonymises it so it can no longer be linked to you as an individual.

As a creckx player, you have the following rights regarding your personal data. To exercise any of these rights, contact the creckx support team with your account details and the specific request.

creckx implements technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• TLS encryption for all data transmitted between your device and creckx servers.
• Encryption at rest for all stored personal and payment data.
• Access controls that limit which creckx staff can view player data, based on their role.
• Regular security reviews and vulnerability assessments of the platform.
• Automatic session timeouts to reduce the risk of unauthorised access on shared devices.
• Two-factor authentication options available to all registered players.

Despite these measures, no online platform can guarantee absolute security. If you suspect your creckx account has been accessed without your permission, change your password immediately and contact support.

creckx is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If a registration is found to belong to a minor, the account will be closed immediately and any data collected will be deleted in accordance with our data retention policy.

If you believe a minor has registered on creckx, please contact the support team immediately so the account can be reviewed and closed without delay.

creckx may update this Privacy Policy from time to time to reflect changes in how the platform operates or in applicable regulations. When material changes are made, registered players will be notified via email or an in-platform message.

The updated policy will be published on this page with a revised "last updated" date. Continued use of creckx after the effective date of any update means you accept the revised policy. If you do not agree with the changes, you should stop using the platform and contact support to close your account.

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, reach out to the creckx team directly:

• Email: [email protected]
• Live Chat: Available in your account dashboard after login
• FAQ: Visit the creckx FAQ page for quick answers

For questions about your account terms, visit the Terms and Conditions page. For responsible gaming tools and support, visit the Responsible Gaming page.